Key skills
AIMLAnalyticsLeadershipRisk Management
About this role
Airbnb, founded in 2007, has grown to over 5 million hosts and welcomes more than 2 billion guests globally. They are seeking a Payments Insights Analytics Lead to drive data-driven decision-making and streamline integrated processes across the Payments Platform and Operations teams. The role focuses on enhancing payment strategies, analyzing performance, and collaborating with cross-functional teams to improve the overall payment experience.
Responsibilities:
- Generating payment reports and analyzing payment data for insights and performance evaluation
- Provide regular updates and reports to management and stakeholders, translating complex technical findings into business-friendly narratives and recommendations for leadership
- Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization
- Design, execute, and analyze experiments to evaluate the impact of Payment strategies, product changes, and process improvements
- You will collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes
- Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities
- Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results
- Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, AI/ML techniques to inform strategic decision-making
- Leverage experience across adjacent payment risk domains (trust & safety, identity, fraud, compliance) to bring cross-functional insights and identify systemic patterns or opportunities
- Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation
- Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing
- Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business