Key skills
Mass spectrometry instrumentationBruker TimsTOF instrumentsHPLCnanoLCAnalog electronicsHigh voltage circuitryLaser technologyGLPAnalytical instrumentationIndependent work management
About this role
Bruker is one of the world’s leading analytical instrumentation companies, focused on innovative solutions in research and development. They are seeking a Field Service Engineer to install and support high resolution Mass Spectrometry Instrumentation, primarily the Bruker TimsTOF instruments, while providing key account support in the Southern Region.
Responsibilities:
- Familiarize and train customers for basic operation of the equipment
- Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required
- Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance
- Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations
- Secure customer acceptance of installation and maintenance sign-off
- Perform installation of new systems, preventive and corrective maintenance
- Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
- Perform other duties as required
Requirements:
- B.S. in Biotech, Biology or Chemistry related fields or equivalent experience
- Minimum 3 years' experience diagnosing and repairing mass spectrometers
- Experience troubleshooting HPLC and nanoLC required
- Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology
- Experience with GLP and working in a regulated environment
- Strong technical skills involving analytical instrumentation
- Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise
- Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment
- Ability and willingness to travel up to 20% outside of Greater Boston Area as required by customer demand
- May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments
- Valid Drivers' License issued by state of residence and in good standing