Product Manager - Markets

Herald is transforming how commercial insurance gets sold by combining modern API infrastructure with industry-specific AI. The Product Manager will own the lifecycle of the carrier markets, ensuring effective integration and communication between the engineering team and carrier partners.

Responsibilities:

• Own the lifecycle of Herald's carrier markets end to end
• Keep markets healthy, launching new ones, and driving the change management required as our API and products evolve
• Catching unhandled cases, improper rejects, and auth issues before they become user-facing problems
• Serving as the external-facing project manager with carrier partners from technical scoping through QA and launch
• Triaging and resolving connectivity, workflow, and data issues, and communicating status clearly to carrier and implementation partners
• Handling product configuration, producer onboarding, and related stakeholder questions
• Negotiating roadmap changes with carriers, coordinating updates with implementation partners, and managing the internal process as the API schema and workflows evolve
• Managing technical scoping, build coordination, testing, and go-live for new carrier integrations
• Scoping and auditing workflows to improve messaging quality
• Improving integration self-healing and monitoring-to-resolution pipelines
• Identifying and scoping agentic workflows that automate high-frequency, low-judgment tasks in the integration lifecycle