Senior Product Manager

Rep AI builds an AI-powered sales assistant for e-commerce brands, helping merchants increase conversion, AOV, and customer satisfaction through proactive, intelligent conversations. They are seeking a Senior Product Manager to own core product areas end-to-end, from discovery to delivery and iteration, working directly with engineering, design, AI/ML, sales, and customer success.

Responsibilities:

• Own and evolve product strategy for key domains (AI assistant behavior, merchant tools, platform/SDK, analytics)
• Translate company goals (ARR, expansion, retention) into clear product initiatives
• Deeply understand merchants, shoppers, and internal stakeholders through research, data, and direct customer interaction
• Identify and validate opportunities using qualitative and quantitative insights
• Define product requirements, user stories, and success metrics
• Prioritize ruthlessly in a fast-moving environment with limited resources
• Partner closely with engineering to ship high-quality features quickly
• Drive cross-functional alignment across engineering, design, sales, CS, and marketing
• Own launches, rollout plans, and post-launch measurement
• Work with AI/ML teams to define product requirements for conversational AI, automation, and personalization
• Balance AI capabilities with UX clarity, merchant control, and trust
• Lead product decisions around: Proactive AI triggers (on-site behavior, cart state, intent)
• AI configuration & guardrails for brands
• SDKs, APIs, and extensibility for non-Shopify platforms
• Define and track product success metrics (conversion lift, AOV, engagement, retention)
• Use data to inform decisions and iterate quickly
• Clearly communicate tradeoffs and outcomes to leadership

Requirements:

• 5–8+ years of product management experience, ideally in B2B SaaS
• Experience owning complex products end-to-end (not just features)
• Strong product sense: ability to simplify complexity and focus on real customer value
• Proven ability to work closely with engineering teams and ship continuously
• Excellent communication skills — written, verbal, and cross-functional
• Comfort operating with ambiguity and high ownership
• Fluent English level
• Critical thinker and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills
• Team player
• Experience in e-commerce, Shopify ecosystem, or retail tech
• Experience with AI/ML-powered products or automation tools
• Platform, API, or SDK product experience
• Startup / scale-up background (Series A–C)
• Data-driven mindset with hands-on analytics experience