Customer Service Representative (Bilingual/Spanish Speaking)

Endurance Warranty Services, LLC is a rapidly growing company recognized for its workplace culture and employee development. They are seeking Remote Customer Service Representatives who are passionate about helping people and can manage inbound customer calls while ensuring a positive experience.

Responsibilities:

• Handle high volume of inbound calls from customers and direct them to the proper departments if applicable
• Work closely with other departments to ensure a positive customer experience
• Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary
• Help explain contract details
• Manage existing customer relationships that give our customers peace of mind and worry-free driving
• Process payments and set up payment arrangements to resolve customer accounts
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management

Requirements:

• Fluent in Spanish and English
• Excellent customer service, communication, and listening skills
• Can work in a fast-paced environment, under pressure, and with other employees
• General computer and typing skills
• Available for immediate full-time work
• Passion for customer service and quality work
• Must be focused and reliable
• Ability to prioritize, Organize and multitask
• High School diploma or GED required
• Bilingual (Spanish/English) is a plus