Engineering Manager, AI Models Infrastructure

Intercom is an AI Customer Agent company on a mission to help businesses provide perfect customer experiences. They are hiring an Engineering Manager for the AI Models Infrastructure Team, responsible for leading a team to build and operate the infrastructure that supports their AI models.

Responsibilities:

• Lead a high-performing team building the platform and infrastructure that power Fin's AI capabilities
• Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress
• Support teams of ML Scientists and Engineers building AI powered capabilities
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation
• Empower the engineers on the team to act with agency and maximize their impact
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow