Customer Success Manager

ERIN Technologies is innovating how businesses recruit employees, and they are seeking a Customer Success Manager. The role involves understanding customer outcomes, managing onboarding and retention strategies, and collaborating with various teams to enhance customer engagement and satisfaction.

Responsibilities:

• Understand customer outcomes by communicating with customers
• Represent the voice of the customer to provide input into every core product, marketing and sales process
• Collaborate closely with team members support renewals and expansion opportunities
• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support
• Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Being the main point of contact between the company and a number of named enterprise accounts