About this role
Prolific is building the biggest pool of quality human data in the world. They are seeking IT and Tech Leaders with hands-on experience in selecting and using ITSM or ESM platforms to join their Expert Network as subject matter experts.
Responsibilities:
- Share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes
- Apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
- Participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
- Contribute subject matter expertise to help research teams better understand how IT functions use and evaluate service management platforms