Director, Insurance Product Filing & Lifecycle Management

Oscar Health is a health insurance company focused on serving its members through a technology platform. The Director of Insurance Product Filing & Lifecycle Management will lead the execution of the ACA individual and small group product lifecycle, overseeing regulatory filing delivery and operational governance.

Responsibilities:

• Manage insurance product execution calendar from design translation through filing, implementation, and ongoing optimization; operate as the hub of the department PMO activities
• Ensure agreement between product intent, regulatory requirements, and operational outputs in partnership with the Strategic Programs Organization
• Partner with insurance product leadership to translate strategy into relevant execution plans
• Promote performance tracking and process improvement
• Implement insurance product-specific ACA filing components across Oscar's markets
• Oversee development of important artifacts (e.g., PBT, SOB, SBC, and benefit documentation) through internal systems
• Coordinate inputs to ensure filing readiness and timeline adherence
• Manage responses to regulatory objections and escalations
• Manage QA frameworks, validation processes, and quality standards for product execution and filing outputs
• Establish execution rhythms, milestones, and governance across the lifecycle
• Promote process standardization and continuous improvement
• Resolve risks, dependencies, and data inconsistencies
• Implement reporting to track progress, risks, and performance
• Oversee production readiness and release schedules for filing outputs
• Enforce controls (e.g., freeze windows, change governance) during critical periods
• Manage version control standards to ensure outputs are accurate and traceable
• Be an escalation point for vendors supporting product execution and QA, managing performance and delivery
• Be the central execution hub across Insurance product and other leaders
• Improve agreement on priorities and timelines; lead implementation forums and issue resolution
• Support leadership with clear updates and recommendations
• Lead team members responsible for product execution and QA
• Set priorities, performance expectations, and staffing / developmental plans
• Build team capabilities in product execution, regulatory understanding, and operational excellence
• Lead end to end regulatory QHP filing execution and ensure accurate, compliant, and submissions
• Establish execution rhythms, track milestones, surface risks, and lead issue resolution
• Support leadership decision-making with clear updates and recommendations
• Mentor and lead associate level execution staff
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 10+ years of experience in insurance product (IFP and Small Group) execution, regulatory filings, and related roles
• 5+ years experience managing people
• 5+ years hands-on experience with health insurance regulatory filing processes, specifically ACA and state specific regulatory filings / environments
• 4+ years of proven experience leading complex QA and production workflows
• 4+ years experience of understanding of controls, documentation standards and version management
• 3+ years of experience operating in close partnership with senior leaders, supporting execution through planning, prioritization, and operating rhythm
• 3+ years project management experience, managing complex partner calendars, forums, and meeting rhythms to ensure critical work progresses
• 3+ years of experience managing third-party vendors
• Willingness to travel up to 25% of the time
• Bachelor's degree or higher in business, healthcare or quantitative degree
• Experience with product development process, focused on individual and family plans
• Experience supporting senior leaders through agenda setting, meeting preparation, and important decisions