Federal SAP Concur Implementation Project Manager

Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence. They are seeking a Federal SAP Concur Implementation Project Manager to support federal client agencies in transitioning to e-gov travel services, managing customer engagement and operations planning.

Responsibilities:

• Operates as the lead point of contact for a portfolio of GO.gov customer agencies
• Guides agency transition planning meetings and tracking of issues/ resolutions
• Coordinates responses to agency issues with the MSP and solution management team
• Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives
• Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings
• Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities
• Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks
• Applies waterfall and agile management methods to help agencies align plans with PMO-developed transition plans
• Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines
• Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks
• Represents the agency’s interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov
• Applies business process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance
• Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group
• Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support

Requirements:

• Bachelor's degree in business administration, public policy or related subject matter field
• Minimum 5 years' experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients
• Minimum 5 years' experience supporting SAP Concur Travel & Expense implementation and support (ideally within the federal government)
• Strong understanding of Travel Service programs, policy, and technology, ideally with E-Gov Travel
• Experience with Travel and Expense Business and Process Analysis
• Strong analytical and problem-solving abilities with keen attention to detail
• Excellent communication and interpersonal skills for stakeholder collaboration
• Experience with technology integrations