Senior Product Manager, AI CMO

Owner is an AI-native system designed to help local business owners, particularly in the restaurant sector, succeed by streamlining their operations. The Senior Product Manager will be responsible for evolving the Grader product to enhance customer conversion and drive growth, collaborating closely with various teams to ensure a high-quality product experience.

Responsibilities:

• Own one of the most important products for transforming the customer journey and accelerating growth at Owner
• Increase the percentage of qualified restaurant owners who join Owner after starting with the Grader
• Evolve the Grader from a high-performing funnel into a more powerful growth system across acquisition, evaluation, conversion, and post-purchase launch
• Identify where owners lose trust, get confused, or drop off, then ship improvements that make the path to joining Owner feel clearer, more valuable, and more compelling
• Use data, experimentation, and customer insight to understand the funnel deeply and prioritize the work most likely to increase Owner’s growth rate
• You’ll partner closely with Design and Engineering to create a high-converting, high-trust product experience for restaurant owners
• You’ll collaborate with Analytics, RevOps, Sales, Marketing, Partnerships, and Launch to connect the Grader journey to the broader Owner growth system
• You’ll work with leadership across Product and GTM to align the roadmap around the highest-leverage opportunities to help more owners join Owner

Requirements:

• 5+ years of product management experience
• Ability to get things done: you have a track record of shipping software that made a difference for your customers
• Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
• Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
• Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
• Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
• Clear written and verbal communication: you're a force for clarity and alignment, ensuring everyone's on the same page
• Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you're comfortable talking with engineers about project scope and tradeoffs