Integration Engineer

Gravity Payments is a collaborative company focused on providing exceptional support to clients and the community. The Integration Engineer will empower partners through seamless integrations and support, guiding them through the integration processes and collaborating with tech teams for feature requests.

Responsibilities:

• Provide high-tier support to our partners’ developers by supporting their environments, languages, and unique coding practices
• Oversee and refine releases of partner integrations, ensuring seamless deployment
• Develop and maintain comprehensive, supportive documentation for all partner integrations
• Collaborate with engineering teams to prioritize feature requests
• Resolve escalated issues for both internal tech support and external partners/independent software vendors with strong attention to detail and speed
• Ensure accountability for following team processes
• Act as a resource, offering coaching, shadowing opportunities, and invaluable feedback
• Embody Gravity's culture and core values, leading by example

Requirements:

• Must have access to a wired internet connection
• Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection
• Familiarization with engineering coding structure and practices
• Writes at least one language comfortably and reads many languages (C#, React, Swift, etc
• Experience supporting a suite of integrated payment applications
• Ability to work independently in an ambiguous environment
• Ability to problem solve and troubleshoot issues with little documentation or pre-existing precedent
• Able to make sense of complex, high-quality, and sometimes contradictory information to effectively solve problems
• Take an active role in a high-performing team by embracing a collaborative work environment
• Prior experience in a consensus-driven, collaborative culture
• Attention to detail, excellent written and verbal communication
• Prior experience in a climate where people have the clarity, capability, and license to do their best to help the organization achieve its goals and expand our community engagement
• Effectively builds formal and informal relationship networks inside and outside the organization