VP, Application Reliability & Operations Engineering

Humana Inc. is a leading U.S. healthcare company that focuses on delivering care and service to millions of people. The Vice President, Application Reliability & Operations Engineering is responsible for ensuring the reliability and security of the corporation's technology systems, driving automation, and managing responses to major incidents.

Responsibilities:

• Build and lead a team that designs and implements automated mechanisms to perform daily operational health checks across enterprise systems
• Support the Stars initiative by ensuring consistently reliable, high-quality, and resilient technology operations
• Prioritize and govern technology changes, ensuring execution during periods of minimal business disruption and without conflict across initiatives. This includes close collaboration with business partners and technology leaders
• Develop and execute a strategy to improve service levels and the effectiveness of service communications, supporting the organization’s goal of becoming a metrics-driven enterprise
• Recruit, develop, and lead a team of highly skilled engineers who are innovative problem-solvers and experienced across a broad range of technologies
• Serve as a clear, confident, and effective communicator, particularly during periods of elevated risk or crisis, given responsibility for enterprise incident response

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• 12+ years of progressive experience in technology leadership roles, including technology strategy, enterprise architecture, or service management
• Demonstrated expertise in technology lifecycle management, product management, and metrics- or OKR-based performance reporting
• Proven ability to lead large-scale transformation initiatives and engage effectively with executive stakeholders
• Excellent organizational, analytical, interpersonal, and presentation skills, with a strong executive presence
• Master's degree preferred