The Giant BullseyeRemote
Senior AWS Connect Engineer
United States of America
Full Time
1 week ago
Visa Sponsor
Key skills
Amazon ConnectAWS LambdaAWS CloudWatchAWS DynamoDBAWS S3AWS API GatewayTelephonySIPIVR DesignContact Center OperationsHIPAA CompliancePHI Data HandlingInfrastructure as CodeCloudFormationTerraformAIMLAnalyticsAWSLambdaS3DynamoDBCloudWatchAPI GatewayKinesisSalesforceLeadershipCommunication
About this role
The Giant Bullseye is seeking a highly skilled Senior AWS Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. The ideal candidate will have deep technical expertise in AWS services and experience building scalable and secure contact center platforms while ensuring compliance with healthcare standards such as HIPAA.
Responsibilities:
- Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, and integrations
- Implement and manage integrations with CRMs (e.g., Salesforce, Zendesk) and third-party applications
- Leverage AWS services such as Lambda, Lex, Kinesis, DynamoDB, and S3 to build intelligent, automated workflows
- Ensure solutions meet healthcare regulatory and compliance requirements (HIPAA, PHI handling)
- Monitor, troubleshoot, and optimize performance, reliability, and security of contact center environments
- Collaborate with product managers, business analysts, and operations teams to gather requirements and deliver scalable solutions
- Provide technical leadership, mentor junior engineers, and contribute to best practices and standards
Requirements:
- 7+ years of experience in IT engineering with 3+ years in Amazon Connect or similar cloud contact center platforms
- Strong hands-on expertise with AWS services including Lambda, CloudWatch, DynamoDB, S3, and API Gateway
- Solid understanding of telephony, SIP, IVR design, and contact center operations
- Proven experience in building secure, scalable, and highly available solutions
- Strong troubleshooting, debugging, and problem-solving skills
- Excellent communication and ability to work in cross-functional teams
- Experience in the healthcare industry with knowledge of HIPAA compliance and PHI data handling
- Familiarity with AI/ML-powered features (chatbots, sentiment analysis, real-time analytics)
- AWS certifications (Solutions Architect, SysOps, or Developer Associate/Professional)
- Experience with Infrastructure as Code (CloudFormation, Terraform)
- Exposure to omnichannel solutions (chat, email, SMS) integrated with Amazon Connect