Technical Support Engineer - Canada

Responsibilities

As a Technical Support Specialist, you will handle more complex technical inquiries and support customers with advanced troubleshooting: - Handling technical customer inquiries as part of 2nd-level support via ticket system, phone, and live chat - Diagnosing and resolving hardware-, software-, and application-related issues - Supporting customers with installation, setup, calibration, and troubleshooting - Clearly documenting support cases and ensuring solution-orieinted follow-up or escalation - Working closely with General Customer Service, Service Operations, and internal technical and quality teams

Qualifications

Languages - Excellent German skills (written and spoken) - Good English skills - Chinese is a plus, but not required Qualifications - Solid technical understanding (e.g. mechanics, electronics, software, or similar technical products) - Experience in technical support, after-sales service, or a related role is an advantage - Structured, analytical, and solution-oriented working style Personality - Customer-focused with a strong technical problem-solving mindset - Team player who can also work independently and responsibly - Calm and professional when handling complex or time-sensitive cases Location: Toronto, Canada (on-site)