About Us:
The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.
DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.
The State Human Resources Division (SHRD) performs a variety of functions including overall administration of the state's human resources operations for state employees. The division provides services and information to state employees and assists state agencies in conducting their human resource functions. Services are offered in the areas of policy development, opportunity and accessibility, payroll administration, benefits administration, classification and compensation, drug testing, central recruiting, training and development, workforce planning, process improvement and employee records maintenance.
The Office of HR Operations serves as the focal point for all enterprise human resources operations including the administration of payroll, state services, records, and Drug-Free Workplace. This office also serves as front-line support for all customers of the OAKS HCM module and provides planning, design, and configuration functions for enterprise-facing HR systems.
The Applications and Reporting Team (ART) provides issue triage, planning, design, testing, reporting, configuration functions, guidance, and support for multiple enterprise-facing HR programs which include payroll, time and labor, Kronos, position management, position description, ADA accommodation tracking, ePar, HR core functions, benefits, disability, OhioLearn, ePerformance, Taleo Recruit, and HR system security approvals.
What you'll do
Under the direction of the Applications & Reporting Team’s Module Managers, these roles support configuration, maintenance, troubleshooting, and continuous improvement of the OAKS/PeopleSoft HR modules (Time & Labor, Payroll, HR, Ohio Learn).
Key Responsibilities:
Gather and document business requirements for system enhancements, defects, and updates
Submit and track enhancement requests and issues in ServiceNow
Troubleshoot and resolve module-related problems; provide production support and issue determination
Collaborate with service assurance, managed services, HR, and support teams to implement configuration changes
Manage field updates and downstream impacts
Respond to inquiries requiring advanced functional/system knowledge
Assist agencies by researching and resolving system issues
Support end-user training materials, identify process changes, and recommend updates to job aids
Deliver training as needed
Provide backup coverage for supervisor and respond to urgent system issues as required
Cross-train and serve as backup for related OAKS/PeopleSoft modules
Applicants will be considered for multiple openings.
Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Completion of undergraduate core coursework in business administration, public administration, information systems, engineering, or comparable field; 2 years experience in business process transformation, organizational design, strategic human capital management, &/or business process reengineering.
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Information Technology
Knowledge of:
1. Ohio Administrative Knowledge System (OAKS)*;
2. PeopleSoft web-based application;
3. PeopleSoft HCM & UKG software;
4. Business administration;
5. Laws, rules, & regulations relating to benefits;
6. Business process & organizational engineering;
7. Agency policies & procedures*.
Skill in:
8. Operation of personal computer & associated hardware & software;
9. Configuring UKG*
10. Use of enterprise resource planning system (e.g., PeopleSoft/OAKS);
Ability to:
11. Deal with many variables & determine specific course of action;
12. Use proper research methods in gathering data;
13. Gather, collate & classify information;
14. Draft &/or edit administrative policies, procedures, informational booklets & directives;
15. Provide production support 24 hrs./day, 7 days/week.
*Developed after employment.
ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
