Why Join Omnicell?
At Omnicell, we’re transforming the future of healthcare through intelligent automation that improves medication management, reduces costs, and enhances patient outcomes. As a Field Service Engineer (FSE) I or II, you will play a critical, hands-on role in ensuring our advanced pharmacy and supply automation systems operate reliably in real-world healthcare environments.
This is more than a technical support role—it’s an opportunity to directly impact patient care by keeping life-saving systems running. You’ll partner with healthcare professionals, solve complex technical challenges, and grow your expertise in cutting-edge medical technology, automation, and robotics.
What You’ll Do
As a Field Service Engineer, you will deliver high-quality service and technical expertise to healthcare customers while ensuring the performance and reliability of Omnicell solutions.
Primary Impact
Ensure the uptime, reliability, and performance of Omnicell’s automation systems, enabling healthcare providers to deliver safe, efficient patient care.
Key Responsibilities
Troubleshoot & Repair: Diagnose and resolve electro-mechanical, automation, and system issues onsite to restore functionality quickly and effectively.
Perform Preventive Maintenance: Execute scheduled maintenance to optimize system performance and minimize downtime.
Deliver Exceptional Service: Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness.
Manage Service Events: Accurately document all service activities, including repairs, escalations, and follow-ups in accordance with company policies.
Drive Operational Excellence: Meet or exceed service-level agreements (SLAs), response times, and customer satisfaction standards.
Escalate & Collaborate: Identify product issues, bugs, or design challenges and escalate through appropriate technical support channels.
Inventory & Logistics Management: Maintain trunk stock, manage parts inventory, and ensure timely return of materials.
Cross-Functional Engagement: Partner with internal teams to improve service delivery, product performance, and customer experience.
Level Differentiation
Field Service Engineer I
Perform moderate-complexity troubleshooting and maintenance with guidance as needed
Support healthcare staff at the manager level
Develop foundational expertise in Omnicell systems and healthcare workflows
Field Service Engineer II
Independently perform advanced troubleshooting and system repairs
Engage with director-level stakeholders to resolve complex issues
Provide coaching, mentoring, and technical guidance to junior team members
Who You Are
Minimum Qualifications (Both Levels)
Coursework or training in Network Engineering, Electronics, Robotics, or related field
Experience working in a hospital or healthcare environment
Strong problem-solving skills with the ability to diagnose technical issues
Effective communication skills with technical and non-technical stakeholders
Valid driver’s license and ability to meet insurance requirements
Preferred Qualifications
Field Service Engineer I
Bachelor’s degree in Engineering, Technology, or related discipline (or equivalent experience)
Experience troubleshooting electronic, mechanical, or computer-based systems
Field Service Engineer II
One of the following:
Bachelor’s degree + 1+ year of relevant experience
Associate degree/trade certification/military training + 4+ years of experience
7+ years equivalent hands-on experience
Knowledge of FDA regulations, medical device standards, and Quality Management Systems
Proven ability to work independently on complex technical issues
How You’ll Elevate at Omnicell
At Omnicell, success is defined not just by what you do, but how you do it. In this role, you will embody our Elevate Behaviors
Collaborate: Partner with healthcare professionals and internal teams to improve system performance and patient outcomes
Inspire: Build trust with customers by delivering reliable service and demonstrating technical excellence
Develop: Continuously expand your knowledge of healthcare workflows, automation systems, and emerging technologies
Execute: Take ownership of service delivery, prioritize effectively, and consistently meet performance expectations
Impact: Drive meaningful results by ensuring critical systems remain operational and efficient
Work Conditions
Ability to lift up to 50 lbs (to approximately 5 ft. high)
Availability for on-call rotation, including nights and weekends
Frequent local travel within the assigned territory; occasional support in adjacent areas
Maintain a home-based workspace and inventory storage (trunk stock)
Additional Requirements
Valid driver’s license with acceptable driving record
Must meet Omnicell insurance coverage requirements
Reliable personal vehicle in good working condition
