Manager, Operations

Position Summary

The Operations Manager is responsible for the safe and effective execution of daily operational plans and strategies. This role leads and allocates resources, ensures compliance with key processes, and drives performance across safety, quality, efficiency, and financial KPIs. The Operations Manager is accountable for product safety, quality, and legality while fostering a culture of teamwork and continuous improvement.

Primary Responsibilities

• Manage at least two full-time exempt direct reports, including hiring, coaching, development, recognition, and performance management.
• Direct all operational aspects of the facility across multiple shifts.
• Monitor and evaluate productivity goals daily to ensure targets are met.
• Promote and reinforce the company's teammate culture throughout the facility.
• Ensure achievement of production, quality, and safety objectives.
• Review and validate production and inventory reports for accuracy.
• Coordinate with the Core Excellence Program and conduct regular audits for compliance.
• Plan and manage operational budgets, including staffing levels, overtime, and headcount.
• Lead initiatives to improve inventory accuracy and shipment/loading precision.
• Implement process improvement programs using Quality Driven Management (QDM) methodologies.
• Support the General Manager with special projects as needed.
• Oversee daily activities of 40--100 team members, inspiring performance in productivity, safety, quality, and teamwork.
• Collaborate cross-functionally to drive optimal productivity and inclusive workplace culture.
• Develop, maintain, and improve performance plans; identify and implement process enhancements.
• Promote a safe work environment through training and accident preparedness initiatives.

Education and Experience

• Bachelor's degree in Logistics, Industrial Engineering, or related field preferred.
• Military rank of E-6 to E-7 or O-2 to O-3 may be considered in lieu of degree.
• Minimum of 3 years of supervisory experience, preferably in a logistics environment.
• Experience managing WMS, QDM, LMS, P&L, and talent development.

Skills and Competencies

• Demonstrated leadership with the ability to lead other leaders.
• Strong organizational and prioritization skills.
• Analytical mindset with experience in Six Sigma or quality management methodologies; Green Belt certification preferred.
• Proven team-building and cross-functional collaboration experience.
• Budget planning and P&L exposure a plus.
• Excellent verbal and written communication skills.

Requirements, Perks, and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.