SAP Customer Modernization (CIS / Utilities Transformation)
Phoenix, Arizona, United States of America
Contract
1 week ago
Key skills
PhoenixERPSAPCommunicationSales
About this role
Role: SAP Customer Modernization (CIS / Utilities Transformation)
Exp: 12+ Years
Location: Phoenix, Arizona (Hybrid)
Skills Required:
- Bachelor's degree in education, Organizational Development, Business, Information Systems, or a related field (or equivalent experience)
- Minimum of 5+ years of experience in training delivery, learning and development, or instructional facilitation, preferably in enterprise technology implementations
- Demonstrated experience delivering training for large-scale ERP or CIS implementations in the utility industry
- Hands-on experience implementing or training in Customer Information System (CIS) processes within utilities (customer service, billing, meter-to-cash, etc.)
- Strong knowledge of SAP S/4HANA and SAP Service & Sales Cloud - V2 (Version 2)
- Practical experience with BDEx Application for business data exceptions, exception management, and operational workflows in SAP utilities environments
- Experience with Metering Field Services or COSMIC (Metering Application), including metering processes, field operations, device management, and integration with CIS/SAP systems
- Knowledge of adult learning methodologies, instructional design best practices, and delivery of instructor-led/virtual/blended programs
- Familiarity with Learning Management Systems (LMS) and digital learning tools
- Experience in utility, energy, or regulated industries is highly preferred
- Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences