Customer Success Manager

DAT Freight & Analytics is an award-winning SaaS technology company at the forefront of freight and logistics innovation. They are seeking an Enterprise Customer Success Manager to manage customer engagement, product usage, and value realization for key and mid-market broker customers while collaborating closely with the sales team.

Responsibilities:

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption
• Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs
• Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success
• Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization
• Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions

Requirements:

• 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role
• Strong interpersonal and communication skills with a customer-first mentality
• Excellent problem-solving and multitasking abilities
• Highly organized and able to manage several initiatives simultaneously
• Bachelor's degree preferred