ERP & CRM Project Implementation Manager

ASCENDING Inc. is seeking a strategic and results-oriented Project Manager / Implementation Manager to lead enterprise-level ERP and CRM initiatives. This role focuses on the integration and rollout of Salesforce CPQ and NetSuite, managing the project lifecycle from initial requirements gathering through post-go-live stabilization.

Responsibilities:

• Orchestrate the full implementation lifecycle for ERP and CRM workstreams, with specialized oversight of Salesforce CPQ and NetSuite modules
• Define comprehensive project scopes, success criteria, and governance models in collaboration with executive sponsors and business leads
• Establish and maintain detailed project schedules, resource allocation models, and budget tracking to ensure milestone achievement
• Guide cross-functional teams through system design, configuration, and customization, ensuring technical solutions align with business objectives
• Oversee critical data migration strategies and system integration tasks, ensuring data integrity and seamless interoperability between platforms
• Facilitate User Acceptance Testing (UAT), bug tracking, and remediation efforts to guarantee a high-quality production release
• Serve as the primary liaison between business users, technical architects, and third-party consultants/vendors
• Proactively identify project bottlenecks and risks, developing robust mitigation strategies to maintain project velocity
• Lead change management activities, including the development of training materials and knowledge transfer sessions for post-launch support teams

Requirements:

• Professional Experience: 5+ years of dedicated project management experience, specifically leading large-scale ERP and CRM implementations
• Platform Expertise: Demonstrated success managing high-complexity projects involving Salesforce CPQ and NetSuite
• Methodology: Proficiency in Agile, Waterfall, and Hybrid project management frameworks, with hands-on experience using tools such as Jira, Smartsheet, or MS Project
• Education: Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field
• Business Acumen: Deep understanding of core business processes, including Finance, Sales Operations, Supply Chain, and Revenue Recognition
• Communication: Exceptional verbal and written communication skills, with the ability to translate technical complexities for non-technical executive audiences
• Leadership: Proven ability to manage distributed/remote teams and coordinate effectively with external vendor resources
• Certifications: PMP, CSM (Certified Scrum Master), or platform-specific certifications (Salesforce/NetSuite)
• Industry Experience: Prior experience within the Alarms or Security Services industry is highly desirable
• Geographic Preference: Candidates based in the Greater Boston area are preferred for occasional onsite strategic sessions