Business Support Analyst

ProSidian Consulting is a Management and Operations Consulting Services Firm that aims to provide tailored solutions across various industries. They are seeking a Business Support Analyst to assist with daily business activities, including organizing files, creating marketing materials, and supporting business development efforts.

Responsibilities:

• Digitally Filing And Retrieving Corporate Records, Documents, And Reports
• Document Management - Upload
• Follow Up With Clients And Vendors On Various Issues/Projects
• Handle A Variety Of Administrative Support Tasks
• Handle Confidential Employer And Client Information
• Helping Prepare For Meetings
• Interact with clients to ensure customer satisfaction
• Maintain an organized workflow and track each stage of assigned projects through to completion
• Manage company marketing activities under the direction of Managing Principal and Practice Leadership Team, including website, branding, and promotional materials
• Organize Correspondence And Answer Emails
• Other Ad Hoc Task Relevant To The Role
• Support practice leaders in coordinating marketing initiatives, including a regular cadence of business development campaigns
• Take Notes Or Transcribe Meetings
• Work under tight deadlines and adeptly manage multiple tasks and shifting priorities
• Administrative Tasks, Data Entry, And Schedule Appointments On An Ongoing Basis
• Assist in preparing and distributing materials for prospect interactions by researching and collecting background information on institutions and potential opportunities
• Assist With Tasks Related To Proposal Development While Providing General Administrative Support
• Collect proposal information from stakeholders and assimilate the data into an established process for managing, executing, and fulfilling proposal requests
• Customer Information Management
• Ensure and enhance ProSidian Consulting policies and procedures
• Manage A Contact List
• Manage Filing Systems, Update Records, And Organize Documentation
• Perform Market Research and other Office Administrator Tasks
• Performing Office Duties That Include Managing A Records Database
• Pipeline Sheet Updates, Research, Analysis, And Outreach For Opportunities Aligned With ProSidian Solution Offerings
• Procurement Forecast Research, Analysis, Identification, Selection, And Outreach For Opportunities Aligned With ProSidian Solution Offerings
• Proposal/Sources Sought/ And Request For Information Template Staging And Proposal Support Aligned With ProSidian Solution Offerings
• Prospecting (Procurement Forecast And Other) And Prospecting Follow Up
• Provide any other assistance necessary to support Sales Executive operations/pipeline management
• Reach Out To Potential And Current Partners To Schedule Collaborative Sessions Related To Ongoing Business Pursuits
• Research, Identification, And Organizing Networking And Introductory Meetings With Current And Prospective Partners Aligned With ProSidian Solution Offerings
• Researching And Conducting Data To Prepare Internal- And External-Facing Documents And Deliverables
• Schedule introductory meetings with client prospects and attend Practice leaders on client meetings
• Staging And Updates Of Proposal Pricing Spreadsheets And Proposal Support Aligned With ProSidian Solution Offerings
• Assist In Research And Writing Topics, Clients, And Opportunities Related To ProSidian Consulting Services For CONUS/OCONUS public/private companies, defense and civilian government agencies, and non-profit organizations
• Create Presentations, As Assigned
• Create, Complete, Update, And Publish ProSidian PowerPoint Presentations
• Create, Complete, Update, And Publish ProSidian Social Media, LinkedIn And Twitter/Hootsuite Posts, and Website Content
• Generate And Send Template Emails, Letters, And Text Messages
• LinkedIn Posts & Messaging
• Manage Social Media Accounts And Replies
• Pdf Conversion, Splitting And Merging
• Prepare And Create PowerPoint Presentations And Materials As Needed; Research Materials And Sources For Presentations
• Proof/Edit Documents
• Social Media Management (Facebook | LinkedIn | Twitter | Instagram | Other - Hootsuite
• Support The Production Of Marketing Materials And Thought Leadership Related To ProSidian Solution Sets - www.prosidian.com
• Coordinate technical support activities and liaise with ProSidian engagement team members and technical teams to resolve issues efficiently
• Ensuring all documentation is accurate, up-to-date, and accessible to team members and clients
• Facilitate Training and Support Sessions necessary to Train clients and team members
• Prepare And Organize Databases, Dropbox Files And Reports
• Prepare Customer Spreadsheets And Keep Online Records
• Present Excellent Customer-Service Skills To Customers And Clients
• Support efforts to monitor and track technical support requests, ensuring timely resolution and client satisfaction
• Support the Conduct of Quality Assurance Reviews to ensure client deliverables meet client requirements and standards
• Support developing and maintaining detailed project documentation to create and update project plans, timelines, and deliverables
• Using Various Software, Including Word Processing, Spreadsheets, Databases, And Presentation Software

Requirements:

• Bachelor's degree in business administration, Management, or a related field
• 2-4 years of experience in a similar role, preferably in a consulting environment
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work independently and as part of a team
• Strong organizational and time-management skills
• Able to organize and manage large amounts of files, tasks, schedules, and information
• Able to work nights, weekends, extended hours, and holidays as needed
• Computer with internet access and a Quiet work area away from distractions
• Excellent phone, email, and instant messaging communication skills
• Effective and efficient time management skills, organizational skills
• Data Analysis and Reporting: Collect, analyze, and interpret data to identify trends and patterns. Prepare detailed reports and presentations for internal and client use. Assist in the development of dashboards and metrics to track project performance
• Experience with Google Docs, cloud services, and other technology tools
• Highly organized and able to multi-task and work well with fast-paced directions and instructions
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Must be able to work independently and get the job done with the ability to read, understand, and follow oral and written instructions
• Proven experience as a Business Support Analyst or relevant role
• Self-directed and able to work without supervision and strong customer service and presentation skills
• Experience in the Consulting Services industry
• Two years previous experience handling assistant or administrative responsibilities, or experience in customer service or related field preferred
• Strong writer and can repurpose content from existing content
• Impeccable attention to detail
• Tech-savvy and have experience with social media and web conferencing tools
• Project management skillset
• Excellent with quality control and managing content on LinkedIn
• Self-starter and eager to take the initiative
• Personally invested in self-development
• High emotional maturity and do not get hung up on day-to-day minutia
• Thick skin that can handle direct communication
• Efficient and concise
• Dependable and understand the value of time and meeting deadlines
• Take ownership and pride in your work
• Impeccable follow-through and always close loops
• Positive, high-energy attitude and a 'get it done' mindset
• Proactive - still thinking two steps ahead
• Resourceful and bring solutions to the table
• Politically neutral and do not dive into controversial topics