Business Analyst II

AAA Life Insurance Company is on a mission to redefine how an entire industry engages with customers, leveraging technology to enhance human connection. The Business Analyst II will play a critical role in transforming business problems into actionable solutions, collaborating with various teams to improve operational processes and member experiences.

Responsibilities:

• Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams
• Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery
• Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities
• Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions
• Create stats and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact
• Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions
• Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs
• Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives
• Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations
• Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution
• Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available
• Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership
• Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities
• Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs

Requirements:

• Bachelor's degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field
• 4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role
• Experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development
• Experience creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools
• Ability to work comfortably with both business and technical teams and translate needs across audiences
• Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes
• Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities
• Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis
• Insurance industry experience, preferably life insurance or another operationally complex financial services environment
• Experience with persona development and persona-based scenarios
• Solid understanding of APIs, HTTP methods, JSON and XML data formats, HTML, and CSS etc
• Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed