Product Expert - Clinical Data Management Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are seeking a Product Expert for Clinical Data Management Systems to drive customer success with their Veeva Clinical Database products, engaging with customers and advocating for their needs.

Responsibilities:

• Be the product evangelist and provide subject matter expertise for the Veeva CDB product, staying up to date with the latest features and roadmap direction
• Engage with customer stakeholders to communicate product roadmap and vision
• Provide education to Veeva Clinical Data Management customers in meetings and online communities; Communicating the value delivered, problems we are solving, and product functionality
• Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback, feeding these insights into roadmap strategy and release planning
• Collaborate with Product teams to deliver valuable content and resources for product and release communication
• Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support

Requirements:

• 5+ years in data management and/or a life science software product management role. Comparable roles considered
• Must have recent experience in working with Veeva EDC and/ or Veeva CDB, or comparable Clinical Data Management applications, including hands-on study build
• Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote
• Strong analytical skills and English skills (written, verbal, and formal presentations)
• Self-directed team player with a positive attitude
• Willingness to travel to customer and community event locations (~15-30%)
• Based in the US with the ability to work across time-zones, including Europe
• Based on US East Coast
• SQL knowledge and recent hands on experience programming