Key skills
JavaScriptTypeScriptReactJavaRubyGoNodePythonSwiftObjective-CData formatsData transformationSaaSSearch technologyE-commerce platformsMagentoShopifySalesforce Commerce CloudCommercetoolsSEOCAIAnalyticsAlgoliaSalesforceLeadershipCommunicationCustomer SuccessSales
About this role
Algolia is a pioneer and market leader in AI Search, empowering businesses to deliver fast search experiences. The Solutions Engineer plays a critical role in the go-to-market team, working closely with sales and solutions organizations to drive revenue and ensure customer satisfaction.
Responsibilities:
- Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
- Understand customer goals and how Algolia’s solution can address those needs
- Assist in the Sales process including technical discovery, technical demo, Proof of Concept (POC), RFP responses
- Leverage the tools, frameworks, and partners of the Algolia ecosystem to validate technical and functional fit
- Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
- Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
- Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process in order to ensure highly successful onboarding
Requirements:
- 2+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
- Previous software development experience in one or more of the following areas: Front End: JavaScript, TypeScript, React; Back-End: Java, Ruby, Go, Node, Python, Swift/Objective-C
- Experience with data formats and data transformation
- Great oral and written communication skills
- Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
- Obsessed with Solving Customer Problems
- Experience at our current stage and beyond ($150-300M+ ARR range, high growth, lots of change and building internal infrastructure)
- Bilingual fluency in Spanish and/or Portuguese
- A background in the search industry or e-commerce
- Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, Commercetools and alike
- Knowledge in Analytics, SEO