Customer Service Rep.

The City of Lee’s Summit is a thriving community seeking a Customer Service Representative. This role involves assisting customers with service inquiries, maintaining customer accounts, and processing payment transactions for the Water Utilities Department.

Responsibilities:

• Assists customers with obtaining service
• Resolution of customer account inquiries
• Maintains customer accounts in the Customer Information System (CIS)
• Primary contact for customer service inquiries and complaints related to the services provided by the Water Utilities Department
• Responsible for processing and collecting payment transactions both in person and electronically

Requirements:

• High School Diploma or equivalent required
• Three years of customer service experience or utility billing required
• Must be proficient with MS Office products; Excel, Word and Outlook
• Must have excellent communication and listening skills and able to document account interactions thoroughly and accurately
• Must be detailed oriented and complete work with a high level of accuracy
• Ability to effectively manage stressful situations with difficult customers and to resolve complex customer problems and conflicts
• Ability to build and maintain effective working relationships with the public, peers and management
• Ability to learn and articulate city ordinances and departmental policies to customers