Implementation Project Manager

Intellum is the leader in corporate education technology, and they are seeking an Implementation Project Manager to guide clients through complex technical implementations. This role involves managing end-to-end implementation projects, ensuring alignment between technical requirements and business goals while providing a high-quality customer experience.

Responsibilities:

• Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget
• Manage end-to-end technical projects requiring cross-functional alignment and execution for new and existing customers
• Drive quality project delivery and long-term customer health by establishing clear project plans, tracking progress, identifying and mitigating risk, and conducting post-project debriefs
• Coordinate internal and client-facing resources, aligning project delivery with customers’ desired business outcomes and Intellum’s company targets
• Demonstrate strong platform knowledge and guide clients through technical decisions, including integrations, user management, and data structures
• Translate technical and business requirements into scalable solutions aligned with client goals and product capabilities
• Identify potential project and technical risks early and proactively develop mitigation strategies
• Contribute insights from project retrospectives to improve team workflows and implementation methodology
• Document and share best practices, templates, and reusable assets to support consistent delivery excellence
• Support operational discipline by maintaining accurate documentation and adherence to established processes
• Deliver an exceptional client experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term retention
• Align project milestones to measurable client business outcomes and adoption goals
• Partner with Customer Success to ensure a smooth transition from implementation to ongoing Customer Success management
• Identify opportunities to enhance client adoption and surface potential expansion opportunities to appropriate internal stakeholders
• Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged
• Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness
• Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle

Requirements:

• 5+ years of relevant experience
• At least 3+ years of experience in SaaS implementation, ideally at the enterprise level
• Strong preference for experience working with HR, Education, or similar systems
• Experience managing client relationships and high-stakes, high-visibility projects
• Familiarity with tools such as Asana, Salesforce, Harvest, or other project/resource management platforms
• Strong understanding of platform architecture, integration best practices, implementation best practices, and project management methodology
• Ability to balance multiple projects and competing priorities
• Excellent written and verbal communication skills
• Strong organizational, time management, and problem-solving skills
• Collaborative mindset and the ability to lead without authority