Field Service Engineer I

Werfen is a growing, family-owned, innovative company specializing in diagnostics. The Field Service Engineer I is responsible for customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems.

Responsibilities:

• Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems
• Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements
• Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systems
• Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records
• Serves as a company liaison with customers
• Responsible for routine interaction with sales counterparts with respect to cusstomer situations, updates, and lead generation
• Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services
• Other duties and responsibilities as assigned by the Area Service Manager

Requirements:

• Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry
• Must possess some organizational skills, the ability to multi-task, work under pressure and exercise good judgment
• Ability to communicate effectively with customers, peers and management through oral and written presentations / reports
• Must have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations
• Travel is required
• Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory