About this role
MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. The Remote Call Center Customer Service Representative role involves providing exceptional support to clients by handling inquiries, resolving complaints, and maintaining records of customer interactions.
Responsibilities:
- Handle customer inquiries via phone, email, and chat with professionalism
- Provide accurate information about products, services, and policies
- Troubleshoot and resolve customer complaints and issues
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Requirements:
- Must be 18 years or older
- High school Diploma/GED
- Previous experience in customer service or a call center environment
- Strong interpersonal and problem-solving skills
- Ability to work independently and manage time effectively
- Comfortable using multiple software systems simultaneously
- High-speed internet and a distraction-free home office setup
- Flexibility to work various shifts, including evenings and weekends
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening