Senior Customer Service Specialist

Stockell Consulting is a major financial services firm that is rolling out a new Salesforce partnership enrollment process. They are hiring Customer Service Specialists to support users experiencing difficulties with the platform, focusing on troubleshooting everyday issues.

Responsibilities:

• Answer inbound phone calls from users experiencing issues with a Salesforce-based platform
• Walk users through basic troubleshooting steps to resolve common technical issues
• Provide a high-quality, professional support experience on every call
• Escalate more complex technical issues as needed

Requirements:

• High school diploma required; associate's or bachelor's degree preferred
• 3+ years of experience providing customer/client service and support in a professional environment
• Strong understanding of how to operate and troubleshoot everyday technology
• Proven ability to deliver exceptional customer service
• Previous technical support experience
• Salesforce experience
• Any technology-related education, training, or certifications