Principal - Solution Engineering

League is one of the fastest-growing technology companies in Canada, leading in healthcare experience platforms. The Principal, Solution Engineering will serve as a technical expert, collaborating with various teams to design and implement innovative digital consumer experiences in healthcare.

Responsibilities:

• As Principal, Solution Engineering, you are a leader on the pre-sales team at League, partnering with Strategic Account Directors to showcase League’s platform capabilities, understand prospective customers’ business & digital requirements, visualize League’s platform capabilities, and collaborate with customers to align their needs with League’s market-leading capabilities and solutions
• Design Digital Consumer Experiences - you will partner with prospective customers, and their business, product, digital & IT teams to design ‘what’s possible’ in redefining the role of digital experiences and AI in delivering healthcare and benefits for millions of consumers
• Align Platform Capabilities to Business Value - you will demonstrate a deep knowledge and understanding of League’s platform, technology, and AI capabilities with the ability to architect solutions and articulate how those solutions connect to the key business drivers for our prospective customers (e.g., business growth, service automation, experience transformation, high engagement care delivery, population health, etc.)
• Visualize Best-in-Class Health Experiences - bring to life League’s platform capabilities through live demos, presentations, mock-ups, and demonstrations by partnering with League’s product, design, and engineering teams. You will be able to effectively demonstrate how our AI-powered features and agent teams enhance the consumer’s health experience to deliver measurable outcomes
• Partner for Success - you will work cross-functionally at League with our customer, implementation, product and engineering teams to turn strategy, solutions and requirements into concrete action plans to build, launch, & scale our customers’ new digital health experiences. You will also leverage your AI expertise to influence and evolve League’s go-to-market strategy
• Growth Team Alignment - you will work with Strategic Account Directors on RFP/RFIs, partner contracts, and technical evaluations
• Compliance with Information Security Policies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

Requirements:

• 7-10+ years Solutions Engineering / Pre-Sales experience
• 10-15+ years total professional experience
• Experience in leading solution architecture and software demonstrations for AI-native and/or AI enabled/integrated, healthcare IT, digital health and/or patient engagement solutions
• Direct experience with AI/ML solutions in a technical and/or pre-sales capacity
• Direct experience in partnering with cross functional teams (Product Marketing, Delivery) to effectively bring new innovations to market across the go-to-market lifecycle (inclusive of early market testing and feedback, pricing & packaging, beta customers, etc)
• A strong understanding of AI's place in the broader healthcare technology ecosystem, including how it integrates with healthcare data sources in a secure and real-world environment
• Platform-as-a-Service or Software-as-a-Service experience
• Excellent storytelling and communication skills, including presenting complex solutions, concepts & ideas to executive, technical and/or non-technical audiences
• Bachelor's Degree equivalent
• Healthcare industry experience in sales, business development and/or strategy consulting
• Master's Degree equivalent
• Product Management, Engineering, or Solution Architecture experience