Information Technology Business System Analyst

Engineered Transportation International is seeking an Information Technology Business System Analyst to serve as the primary functional and technical support resource for the Karmak Fusion ERP environment. The role involves supporting aftermarket parts, service, and maintenance operations by implementing, configuring, and improving business processes related to the Karmak platform.

Responsibilities:

• Serve as the primary support resource for the Karmak Fusion ERP platform supporting aftermarket parts, service, maintenance, and repair operations
• Participate in implementation, configuration, testing, deployment, and stabilization activities related to Karmak Fusion and supporting business applications
• Work directly with business users, service managers, parts personnel, operations leadership, accounting teams, and external vendors to gather requirements and resolve system-related issues
• Analyze business processes and recommend system improvements, standardization opportunities, and operational efficiencies within service and aftermarket operations
• Support day-to-day ERP operational activities including issue resolution, troubleshooting, user support, and process monitoring
• Coordinate with third-party vendors and implementation partners regarding system support, upgrades, enhancements, integrations, and issue resolution
• Assist in developing standardized business processes across multiple aftermarket and service locations
• Support integration activities between Karmak Fusion and enterprise systems including ERP, reporting, financial, inventory, purchasing, and customer systems
• Prepare and maintain business process documentation, system procedures, training materials, and support documentation
• Conduct user training sessions and assist with onboarding new users into the Karmak environment
• Assist with report development, data analysis, and operational reporting related to service operations, inventory, work orders, purchasing, warranty, labor tracking, and financial processes
• Monitor system performance, transaction processing, and data accuracy to ensure operational continuity and reliability
• Participate in testing activities for system changes, upgrades, patches, interfaces, and new functionality
• Work closely with Accounting and Operations teams to support financial accuracy, operational controls, and reporting requirements
• Assist with developing long-term support models, governance processes, and enterprise standards for the Karmak platform
• Support acquisition onboarding activities related to future service center integrations and process standardization initiatives
• Participate in after-hours or weekend support activities as needed during implementations, upgrades, conversions, or critical operational events
• Maintain positive working relationships with internal business users, vendors, consultants, and IS&T team members
• Perform other related duties as assigned to support organizational objectives

Requirements:

• ONLY US CITIZENS OR PERMANENT GREEN CARD HOLDERS WILL BE CONSIDERED FOR THIS POSITION
• THIS POSITION IS FOCUSED ON IMPLEMENTATION/SERVICING OF KARMAK ERP IN OUR AFTERMARKET PARTS/SERVICE DIVISION. ONLY THOSE WITH ERP/MRP IMPLEMENTATION EXPERIENCE WILL BE CONSIDERED
• Serve as the primary support resource for the Karmak Fusion ERP platform supporting aftermarket parts, service, maintenance, and repair operations
• Participate in implementation, configuration, testing, deployment, and stabilization activities related to Karmak Fusion and supporting business applications
• Work directly with business users, service managers, parts personnel, operations leadership, accounting teams, and external vendors to gather requirements and resolve system-related issues
• Analyze business processes and recommend system improvements, standardization opportunities, and operational efficiencies within service and aftermarket operations
• Support day-to-day ERP operational activities including issue resolution, troubleshooting, user support, and process monitoring
• Coordinate with third-party vendors and implementation partners regarding system support, upgrades, enhancements, integrations, and issue resolution
• Assist in developing standardized business processes across multiple aftermarket and service locations
• Support integration activities between Karmak Fusion and enterprise systems including ERP, reporting, financial, inventory, purchasing, and customer systems
• Prepare and maintain business process documentation, system procedures, training materials, and support documentation
• Conduct user training sessions and assist with onboarding new users into the Karmak environment
• Assist with report development, data analysis, and operational reporting related to service operations, inventory, work orders, purchasing, warranty, labor tracking, and financial processes
• Monitor system performance, transaction processing, and data accuracy to ensure operational continuity and reliability
• Participate in testing activities for system changes, upgrades, patches, interfaces, and new functionality
• Work closely with Accounting and Operations teams to support financial accuracy, operational controls, and reporting requirements
• Assist with developing long-term support models, governance processes, and enterprise standards for the Karmak platform
• Support acquisition onboarding activities related to future service center integrations and process standardization initiatives
• Participate in after-hours or weekend support activities as needed during implementations, upgrades, conversions, or critical operational events
• Maintain positive working relationships with internal business users, vendors, consultants, and IS&T team members
• Perform other related duties as assigned to support organizational objectives
• Strong analytical and problem-solving skills
• Ability to communicate effectively with technical and non-technical users
• Ability to document detailed business processes and workflows
• Strong organizational and project coordination skills
• Ability to manage multiple priorities in a fast-paced operational environment
• Experience supporting ERP or business application systems
• Strong customer service orientation and consultative mindset
• Ability to work independently with limited supervision
• Proficiency with Microsoft Office applications
• Understanding of service operations, parts management, inventory, purchasing, or maintenance operations preferred
• Knowledge of SQL, reporting tools, or data analysis preferred
• 3–7 years of ERP, business systems, service operations, application support, or related operational experience preferred
• Experience with Karmak Fusion ERP strongly preferred
• Experience supporting aftermarket parts, heavy equipment, trailer, transportation, manufacturing, maintenance, or service operations preferred
• Experience participating in ERP implementations, upgrades, or business process improvement initiatives preferred
• Understanding of accounting, inventory, purchasing, service management, warranty, and operational workflows preferred
• Experience working with vendors, consultants, and cross-functional business teams preferred
• Equivalent combination of education, technical training, certifications, and relevant experience will be considered