Senior Business Analyst

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most. The Senior Business Analyst will lead operational problem-solving and serve as a bridge between technical teams and business stakeholders, driving initiatives that require coordination across multiple systems.

Responsibilities:

• Lead operational problem-solving across clinical, engagement, and business teams — from issue identification through to recommendation and resolution
• Own the development of solution frameworks and present options with clear tradeoffs to senior leadership
• Serve as the primary bridge between technical teams and business stakeholders — making complexity actionable
• Drive initiatives that require coordination across multiple systems, teams, and timelines
• Own day-to-day vendor relationship management and issue resolution under the Director of Operations
• Develop and maintain fluency across our system landscape — EMR, billing platforms, texting solutions, call center, and data warehouse environments
• Build and own vendor documentation, escalation paths, and process standards
• Lead vendor conversations with confidence, escalating to the Director only when truly required
• Own key operational workstreams as the director team transitions into expanded domains
• Establish and maintain operational processes that reduce reliance on tribal knowledge and improve team-wide resilience
• Proactively manage workstreams end-to-end — surfacing blockers, driving decisions, and closing loops
• Model the standard for accuracy, follow-through, and cross-functional accountability

Requirements:

• 5–8 years of experience in healthcare consulting, health system operations, or a closely related field — you've been in the room and know how decisions get made
• Proven ability to lead cross-functional work — not just coordinate it — across clinical, operational, and technical stakeholders
• Deep fluency with multi-system healthcare environments: EMR platforms, billing ecosystems, vendor management, and data infrastructure
• Executive presence in communication — you can present complex options clearly, handle pushback gracefully, and earn trust quickly
• Structured leadership under ambiguity — you know how to frame a problem, rally the right people, and drive to a recommendation without needing perfect information
• Demonstrated ability to build relationships across diverse teams — clinical, technical, financial, and operational stakeholders alike
• Healthcare consulting background strongly preferred — you understand health system dynamics, payor complexity, and operational risk