Software Engineer - Tech Support

KION Group is a global leader in automated supply chain solutions, and they are seeking a Software Engineer - Tech Support to provide remote, second level customer support. The role involves collaborating with customers, technicians, and engineers to resolve issues and improve processes.

Responsibilities:

• Works with moderate guidance
• Analyzes and improves tools, systems, and processes
• Resolves moderately difficult issues and manages recurring tasks
• Accountable for process efficiency and effectiveness

Requirements:

• Associate degree in Engineering, IT, or related field (Bachelor's preferred)
• 1–3 years of experience in technical support or data analysis