Lead DevOps Engineer - Observability & Monitoring

EPAM Systems is seeking a Lead DevOps Engineer to drive observability excellence and strengthen monitoring practices. In this role, you will manage monitoring and observability for production applications, ensuring system reliability and performance while participating in cross-functional initiatives.

Responsibilities:

• Manage end-to-end monitoring, alerting, and observability for production applications using Dynatrace, Splunk, and Grafana, ensuring system reliability and performance
• Develop and maintain documentation outlining best practices for logging and monitoring, while conducting regular audits to ensure compliance with company policies and industry standards
• Triage, prioritize, and resolve medium-complexity incidents and service requests using JIRA, providing warm handoff notes and escalation support for tickets beyond Level 2
• Define service level objectives for each product request type and establish average completion time benchmarks to drive continuous improvement
• Present metrics and escalated ticket trends regularly to leadership, identifying opportunities to shift support processes left and reduce incident recurrence
• Participate in cross-functional initiatives related to observability standards and be available for off-hours monitoring, on-call escalations, and pager duty coverage

Requirements:

• 7 or more years of experience working within DevOps or SRE teams, with a strong focus on incident and request management in high-availability production environments
• Hands-on advanced expertise in Dynatrace, Splunk, and Grafana, with the ability to configure monitoring setups and administer tooling
• Proven experience with Azure logging and monitoring solutions including Log Analytics, Azure Monitor, and Application Insights
• Solid understanding of observability principles covering monitoring, logging, and distributed tracing across scalable, fault-tolerant systems
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues under pressure and communicate findings clearly to technical and non-technical stakeholders
• Bachelor's degree in Computer Science or a related field and/or equivalent work experience, with excellent English communication skills and the ability to work both independently and collaboratively