Operations Specialist

Job Description

Provides business-focused procurement processes services and continuously strives to improve them. Participates in meeting service KPI’s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery.  Develops relationships with local Stakeholders. May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Job Description - Grade Specific

Role Overview Manages and guides team members to achieve established objectives if applicable Provides procurement processes service delivery as per scope to meet specific KPIs Supports delivery of Procurement services into the Business Maintains a proactive working attitude towards ClientorUsers Has knowledge of the stakeholder community within the work perimeter Manages relationships with stakeholders Monitors process adherence across work perimeter and escalates concerns as needed Coordinatesorsupports junior professionals in following processes and problem solving Understands Procure to Pay P2P processes Has knowledge about cross functional work Identifies, reports and participates in process improvements implementation General Responsibilities or Accountabilities Oversees and leads team members by providing clear guidance, setting expectations, coordinating tasks, and offering support to achieve established objectives if applicable Performs daily activities properly and timely in accordance with procedures and KPI targets Responsible for a customer focused service towards the Stakeholders, reacting to ClientorUsers requests and queries in a timely fashion Responsive to local Stakeholders in solving day to day activities Supports junior professionals in day to day activities Demonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeter Provides subject matter expertise to other team members as needed Proactively shares knowledge on Procure to Pay P2P and Service Delivery procedures with other team members Acts in alignment with overall procurement policies and processes Supports transformation projects activities Helps the team to achieve common goals Continually seeks out ways to improve Stakeholders satisfaction Continually strives to simplify, standardize and improve processes Supports and executes transformation projects