The Manager on Duty MOD is responsible for the supervision and operation of the Member Services Desk & Welcome Center. The Member Services Desk is the chief location for YMCA membership sales and enrollment, is the primary public contact point for program and membership information, and is responsible for the efficient handling of questions, concerns, the accurate inputting of registrations, and cash receipting.

The MOD is the person in charge of the branch during mornings, evenings and weekends when management is typically not at the branch. The MOD is entrusted to resolve issues in a timely and professional manner.

SALARY RANGE: $25.00 - $27.00/Hour

Responsibilities:

Responsible for answering questions, greeting members, guest, participants, and promoting Y programs
Responsible for overall facility when a Director is not on site; including performing required walk throughs, lifeguard quick checks and completing incident reports
Follow through with potential members and participants
Administrative duties include preparing and entering data
Attend staff meetings and trainings
Assist membership services desk and staff
Serving as point person for all financial assistance applications/submissions
Other duties and responsibilities assigned by supervisor

PHYSICAL DEMANDS:

Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation: Ability to lead and interact in group activities and perform related physical skills; Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull: Ability to lift and carry objects up to 20 pounds.

Qualifications

1 year customer service experience
Certifications: CPR and First Aid, or be certified within 30 days of hire.
Possess the physical ability to lead group activities.
Bilingual preferred.
Prior experience in hiring, training and supervising staff.
Ability to multi-task, define and resolve issues, and make sound independent decisions.
Possess excellent listening and communication skills.
This position will be working the closing shift.

YMCA COMPETENCIES (Leader):

Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

Engaging Community: Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit.

Philanthropy: Secures resources and support to advance the Y's work.

Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.

Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause.

Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgement.

Fiscal Management: Manages the Y's resources responsibly and sustains the Y's nonprofit business model.

Functional Expertise: Executes superior technical skills for the role.

Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y's work and impact in the community.

Program/Project Management: Ensures program or project goals are met and intended impact occurs.

Developing Self & Others: Develops self and supports others (e.g.: staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

Manager on Duty - Sequoia

Key skills

About this role