Business Technology / Adoption & Sustainment Analyst

Job Title: Business Technology / Adoption & Sustainment Analyst
Duration: 1+ years (Potential to convert to FTE based on performance and budget at the time)
Location: San Diego, CA 92123 Hybrid (4 days in office, 1-day WFH - Friday)

Job Description:

Performs data collection, analysis, validation, and reporting. Designs, tests, and documents processes, SQL queries, and stored procedures. Extracts and analyzes data from various sources, including databases, manual files, and external websites. Responds to data inquiries from various groups within an organization. Creates and publishes regularly scheduled and ad hoc reports. Documents reporting requirements and processes and validate data components as required. Requires experience with relational databases and knowledge of query tools and/or statistical software. Strong analytical and organizational skills are also essential.

Key Responsibilities:

• Monitor adoption, usage, and performance metrics
• Coordinate training, communications, and change management
• Testing
• Access Management
• Serve as frontline business support and escalation point
• Identify process gaps, user pain points, and optimization opportunities
• Maintain documentation and knowledge assets
• Human in the Loop for AI ChatBot
• Monitors Teams Chanels during and after Deployment

Top 3 qualities:

-This role serves as the bridge between technology and the business, ensuring solutions are successfully adopted, supported, and continuously improved after deployment. Strong relationship and communication skills, continuous improvement mindset and analytical and technology savvy
-HS diploma required, some college (preferably college degree) required

How many years of relevant experience? 1-2 years
Any preferred industries? Utilities/Energy, Technology Enablement, Digital Transformation, Operations, Customer Service organizations, Project/Program Management offices, Enterprise software deployment teams

What tools will they be using?
-Microsoft 365 (Teams, SharePoint, Excel, PowerPoint)
-Copilot / AI tools
-Reporting dashboards
-Access management systems
-Testing/UAT tools

Knowledge management platforms - The strongest requirements implied by the role are:
Technology adoption and user enablement
Change management and communications
Training coordination and execution
Business process analysis and improvement
Testing/UAT experience
Documentation and knowledge management
Ability to analyze adoption, usage, and performance metrics
Customer-focused support and issue resolution
Strong communication and stakeholder management skills

Candidates would stand out if they have:
AI / Copilot experience
Chatbot support or conversational AI experience
Utility industry experience
Product ownership or sustainment experience
Process improvement experience (Lean, Six Sigma, Continuous Improvement)
Data visualization and reporting skills (Power BI)
Agile or Scrum experience
Experience supporting enterprise-wide technology rollouts

Interview Process: -There will be one round of interviews with the host manager and a supervisor.

Other Details:
-Potential to convert to FTE based on performance and budget at the time
-4 days in office, 1-day WFH (Friday). Start anywhere from 7am to 9am, finish from 4 to 6pm.