Cloud Support Engineer

Health-E Commerce is seeking a Cloud Support Engineer who will be the go-to expert for their Azure environment. The role focuses on monitoring, maintaining, and improving the Azure infrastructure while ensuring service health and collaborating with cross-functional teams.

Responsibilities:

• Own the day-to-day availability, monitoring, maintenance, and incident response of our Azure environment, you're the last line of defense and the first to act
• Ensure service health consistently meets defined SLAs, working across teams to surface risks before they become outages
• Triage failed processes and instances with speed and precision; dig past symptoms to find root causes
• Design and implement durable solutions to systematically identified problems, threats, and preventive maintenance gaps, not just one-off fixes
• Plan your work with accuracy: scoping deliverables, surfacing risks early, and hitting your estimates
• Follow and enforce risk and compliance policies with the same rigor you apply to uptime
• Partner closely with cross-functional teams and communicate clearly with stakeholders from team leads to directors, so everyone knows what's happening and why it matters
• Write documentation that actually helps people. Clear, thorough, and built to last
• Contribute actively in a lean technical ops team: no task is beneath you; no outage is someone else's problem
• Mentor teammates in cloud support best practices and share what you know freely
• Pursue continuous learning through internal and external training and bring new ideas back to the team

Requirements:

• Bachelor's degree or equivalent hands-on experience in operating systems and networking
• Proven experience administering and automating Azure environments; VMs, load balancers, storage, and the works
• Strong technical support and service delivery background with real troubleshooting chops to show for it
• Linux and Windows Server proficiency
• Kubernetes and/or Docker experience
• Scripting fluency in one or more of: PowerShell, Azure CLI, Python, JavaScript, Terraform
• Familiarity with Agile methodology and how to operate within it