Customer Service Representative - Weston FL (58753)

Capitol Bridge is seeking a dynamic and experienced individual to join our team as a Customer Service Representative in Weston, FL, to support an important government project. The role focuses on delivering front-line customer support, handling inquiries, and resolving issues while ensuring compliance with service performance standards.

Responsibilities:

• Expected to answer calls (inbound/outbound) and emails in addition to other source items
• Provide world-class customer service and assist clients with problems or issues
• Able to handle large orders and tasks at one time by multitasking
• Provide support to both clients, DEA registrants and contractors
• Must be accurate and efficient with all documentation and delivery of services
• Provide customer support services to the DEA registrant community
• Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue
• Provide first-tier support to end users for call support and resolve less complex problems immediately. More complex problems shall be referred to senior level Help Desk Operators
• Possesses specialized experience which may include, but is not limited to: acquisition, finance, material, supply chain, personnel, data and other management areas. Analyzes customers' needs to determine functional requirements. Performs functional responsibilities in an independent manner
• Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance
• Be able to accept critical feedback and implement changes quickly
• Be able to adapt to change

Requirements:

• High School Diploma or High School Equivalency required
• Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst
• Certifications: None required
• Bachelor's Degree (equivalency accepted: one year of education equals one year of experience, and vice versa)
• Being a multilingual speaker is a plus