Business Systems Analysis

Advanced Sterilization Products is a leading global provider of innovative sterilization and disinfection solutions. They are seeking a Business Systems Analyst specializing in Salesforce CRM and Experience Cloud to optimize digital customer experience and CRM operations, collaborating with teams to drive enhancements and ensure seamless integration with CRM systems.

Responsibilities:

• Serve as a liaison between business teams and technical teams to support day-to-day CRM operations
• Gather, analyze, and document business requirements; translate them into technical specifications and user stories
• Partner closely with development teams to implement enhancements and support ongoing Salesforce functionality
• Support and optimize Salesforce CRM and Experience Cloud (customer-facing applications), including a new customer portal initiative
• Drive continuous improvement of existing processes, workflows, and system capabilities
• Manage multiple functional areas within Salesforce, working alongside other analysts who own different components (e.g., core Salesforce vs. other platforms)
• Facilitate conversations with stakeholders, ask probing questions, and dive deep into system and process challenges
• Ensure alignment between business processes and how systems are configured and utilized

Requirements:

• 3+ years of experience with Salesforce (CRM and/or Experience Cloud) and a strong understanding of how the platform works
• Proven ability to support and enhance business applications in a cross-functional environment
• Experience working with system integrations
• Strong analytical and problem-solving skills with the ability to dig in, ask questions, and uncover root causes
• Ability to bridge the gap between business and technical teams
• Excellent communication skills with the ability to manage stakeholder conversations effectively
• Ability to understand and document business processes and translate them into technical solutions
• Skilled in writing and managing user stories and requirements
• Comfortable working in a fast-paced environment with multiple system components and stakeholders
• Strong collaboration skills, especially with development teams
• Ability to connect business needs to system design and architecture