Healthcare Customer Service Representative - Bilingual (Spanish/English)

CareXM is a company focused on providing healthcare support, and they are seeking a Healthcare Customer Service Representative. In this role, you will provide support and information to patients and their families, ensuring excellent customer service and satisfaction.

Responsibilities:

• Answer incoming calls from patients and their families
• Provide support and information about healthcare services
• Triage calls and route them to the appropriate department
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure their satisfaction

Requirements:

• High school diploma or GED
• 6+ months of customer service experience
• Basic computer skills
• Strong verbal and written communication skills in both English & Spanish
• Ability to work independently and as part of a team
• Ability to handle stressful situations
• Willingness to learn and grow
• Must be able to pass a background check for pre-employment screening
• Internet connection (Satellite broadband and mobile hotspots are NOT permitted)
• Webcam
• Windows: 11 or MAC OS: 15 (Sequoia) or newer
• CPU: 2.5 GHz
• RAM: 6GB