Customer Service Representative Virtual Hiring Event - July 16th & 17th

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to assist clients with their health care and pension plan inquiries while providing superior customer service in a work from home environment.

Responsibilities:

• Help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans
• Spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience

Requirements:

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required
• Associate or Bachelor's degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish