Senior Business Analyst - IT

Intoxalock is dedicated to providing substance use safety and monitoring products. They are seeking a Senior Business Analyst - IT to partner with stakeholders and development teams to deliver technology solutions that meet business objectives and enhance customer interactions.

Responsibilities:

• Work closely with stakeholders to identify and understand business needs, pain points, priorities, and opportunities
• Facilitate discovery sessions, working meetings, and prioritization discussions to gather input and drive alignment
• Translate stakeholder needs into detailed business and functional requirements
• Gather, document, refine, and manage business requirements for enhancements, projects, and operational initiatives
• Create user stories, use cases, process flows, functional requirements, and acceptance criteria
• Ensure requirements are clear, actionable, and understood by the development team
• Document current-state and future-state processes while partnering with technical team members
• Assist in project planning, estimation, scheduling, dependency tracking, and risk management
• Lead project coordination activities to support the timely delivery of solutions
• Track milestones, status, blockers, and key decisions across active work efforts
• Provide consistent project and timeline reporting to stakeholders and leadership
• Create, prioritize, refine, and maintain the product and project backlog
• Help ensure the development team is working on the highest-value items aligned with business priorities
• Facilitate input from stakeholders to support priority decisions and tradeoff discussions
• Collaborate with the development team throughout the delivery lifecycle
• Provide clarification, direction, and follow-up as needed during implementation
• Help ensure business intent and requirements remain aligned throughout development
• Partner with Development, Business, and Engineering teams to understand cross-system impacts and solution considerations
• Develop working knowledge of applications, integrations, workflows, and device-related interactions that may affect project scope or solution design
• Support collaboration on efforts involving software that interacts with company devices
• Evaluate current business processes and identify areas for improvement
• Develop and support solutions that enhance efficiency, effectiveness, visibility, and consistency
• Recommend improvements to team processes related to intake, prioritization, planning, and delivery
• Review and accept completed work to ensure it meets requirements, acceptance criteria, and quality expectations
• Support user acceptance testing, validation, and release readiness activities
• Help ensure completed solutions meet business needs before release
• Maintain organized documentation related to requirements, processes, decisions, use cases, and project details
• Create documentation that supports enhancements to existing software and implementation of new solutions
• Identify, communicate, and help resolve blockers or risks that may impact delivery
• Escalate issues appropriately and partner with stakeholders to remove obstacles
• Lead and participate in Scrum meetings, sprint planning, backlog refinement, retrospectives, and related Agile activities
• Help the team maintain visibility, accountability, and forward progress across work items
• Continuously gather feedback and make informed recommendations to improve products, processes, and team effectiveness
• Stay informed on relevant technologies, tools, and industry trends
• Provide training and support to users and stakeholders on new systems, features, or software solutions
• Create user documentation, support materials, and communication content as needed
• This is not a traditional BA-only or PM-only position; the person in this role is expected to perform both Business Analysis and Project Management responsibilities
• All other duties as assigned

Requirements:

• Bachelor's degree in Business, Computer Science, Information Systems, or related field
• Proven experience as a Business Analyst, Project Manager, Product Owner, Scrum Master, or similar hybrid role
• Demonstrated ability to perform both business analysis and project management responsibilities
• Strong understanding of Agile methodologies and Scrum practices
• Experience gathering requirements, creating user stories, defining acceptance criteria, and documenting business processes
• Experience coordinating projects, managing timelines, tracking dependencies, facilitating meetings, and providing status reporting
• Excellent communication, facilitation, problem-solving, and decision-making skills
• Ability to work collaboratively with cross-functional global teams across multiple time zones
• Ability to understand business processes, technical impacts, and cross-system dependencies
• This role is ideal for someone who is highly organized, proactive, a strong communicator, and comfortable owning both requirements definition and delivery coordination
• Experience supporting enterprise applications, operational systems, or customer/business workflows preferred
• Experience partnering with engineering teams or supporting applications that interact with physical devices is a plus