Follow Up Pet Nutritionist/ Customer Service REMOTE

Farmina is an innovative Pet Nutrition Company focusing on servicing dog and cat pet parents. As a Follow Up Pet Nutritionist/Customer Service, you will be responsible for driving sales through supporting pet parents to manage the health and well-being of their pets.

Responsibilities:

• Support a minimum of 40 pet parents daily by providing solutions while ensuring the pet parent is satisfied
• Learn to identify customer needs to recommend the appropriate product and service offerings
• Respond to customer queries via phone, email, SMS, etc
• Provide clients nutritional and product support including but not limited to sending custom feeding plans (nutritional plan), creating condition sheets, and invite users to download the Farmina Genius App
• Assist Senior Customer Care representative with other follow-up related projects

Requirements:

• 2-3 years' experience in customer service
• Excellent verbal and written communication skills
• Administrative and analytical skills
• Proficient in Microsoft Word and Excel
• Ability to work under pressure while handling high volume workload
• Able to work independently
• Bachelor's degree preferred