Product Manager, Learning Experience

ASME (The American Society of Mechanical Engineers) is a nonprofit professional organization that enables collaboration and skill development across all engineering disciplines. They are seeking a Product Manager for Learning Experience to optimize and develop high-quality learning products, partnering with various teams to enhance customer experience.

Responsibilities:

• Continuously monitor, review and analyze learner and market data
• Make recommendations on product development, maintenance, optimization; and continuously rationalize the product portfolio and sunsets as necessary. Continuously adapts recommendations (and the related roadmap) based on real-time data
• Identify target customers and their goals, motivation, preferences, and channels to market
• Craft learner personas and their job map based on pain points and needs assessment
• Coordinate with ASME strategy office, adjacent ASME units, volunteers, instructors, and sub-groups and utilize their expertise, data, and research to estimate market sizing
• Identify and prioritize product opportunities and unique value propositions
• Maintain an ongoing strategic roadmap for the learning experience 'supply chain.'
• Identify process improvements to encourage repeat customers and customer satisfaction, among other KPIs
• Propose and implement notifications and regular communication with learners to maximize customer success and loyalty
• Incorporate product insights into product descriptions and other product collateral
• Maintain an internal database of course metadata
• Work with marketing and sales to articulate the messaging, value proposition, and audience for all products
• Work effectively with L&D team for cohesion in maintaining proper communication of product roadmap and status
• Solicit, manage, and optimize the work product of external vendors, contractors, subject matter experts, partners, etc
• Contribute to financial activities and the creation/execution of contracts with external resources

Requirements:

• Bachelor's degree or additional equivalent work experience
• Minimum of 5 years' experience in Product Management, Customer Experience, Engineering Education or a closely related field
• Communication – Oral and written presentation, including the ability to clearly explain technical concepts to non-technical audiences
• Relationship Management – Ability to work well with teams in diverse, complex, and changing environments
• Problem Solving – Ability to identify key issues, gather data to investigate those issues, and develop actionable recommendations
• Project Management: A detailed approach and ability to work independently and remain organized in order to meet commitments and balance competing priorities
• Technical: Proficiency with MS Office, Word, Power Point and Outlook
• Capability to understand, interpret, and analyze data
• Experience with the instructional design, development and implementation of learning and development materials
• Familiarity with project management, collaboration tools and database systems preferred (ex: JIRA, Airtable, MIRO)
• Knowledge of Search Engine Optimization (SEO) preferred
• Strong excel skills preferred