Customer Service Representative - Accredo - Remote

The Cigna Group is an industry-leading healthcare organization seeking a Customer Service Representative to enhance patient care. In this role, you will be the first point of contact for patients, providing support with medication scheduling and addressing inquiries with empathy and efficiency.

Responsibilities:

• Ensure patients get the medication they need. Serve as the first point of contact for patients, doctors, and caregivers, assisting with medication scheduling and providing general account support
• Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively
• Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time
• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately

Requirements:

• High School Diploma / GED required
• 1+ years of customer service/call center experience
• General PC knowledge including Microsoft Office Suite
• Excellent communication skills (verbal and written)
• Experience with RXHome, and Care Central or Customer Relationship Manager