Whelen EngineeringRemote
Field Solution Engineer - North Central Territory * (MO, IA, NE, KS, ND, SD, MN, WI, IL, IN, MI)
United States of America
Full Time
2 weeks ago
No H1B
Key skills
Hardware installationVehicle programming configurationsAWS Cloud Services architectureCloud security policiesSaaS productsMulti-tenant policiesCustomer troubleshootingTechnical sales conversationsMicrosoft WordMicrosoft PowerPointMicrosoft ExcelGoogle AppsRemote video conferencingAWSSaaSCommunicationTime ManagementSalesCloud Security
About this role
Whelen Engineering is an American corporation that designs and manufactures audio and visual warning equipment for automotive, aviation, and mass notification industries worldwide. They are seeking a Field Solution Engineer responsible for the sale and implementation of cloud-based products while maintaining customer relationships and identifying sales opportunities.
Responsibilities:
- Makes regularly scheduled sales calls on assigned customers in your territory
- Basic troubleshooting and installation on designated equipment
- Demonstrates products in person or remotely
- Keeps up to date on administrative responsibilities
- Maintains daily communications with customers and management team to ensure resolutions and proper follow-up
- Identifies and participating in sales opportunities such as new contracts, contract renewals and system sales
- Partners with AMSR’s and Regional Managers to develop sales plans and cloud-based opportunities within the territory
- Other daily tasks that may be required
Requirements:
- Must live within territory area North Central Territory (MO, IA, NE, KS, ND, SD, MN, WI, IL, IN, MI)
- Knowledge of hardware install process and components
- Proficient with software and programming vehicle configurations
- Familiarity with cloud platform product and services along with AWS Cloud Services architecture
- Understanding of cloud security policies
- Knowledge of SaaS products and multi-tenant policies
- Experience interfacing with both internal team members and external customers as part of a solution-based service process
- Experience troubleshooting and responding to customer concerns
- Ability to lead technical conversations with technical client resources in support of a sale
- Proficient level of computer skills including MS Word, PowerPoint, Excel, Google Apps and remote video conferencing
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
- Ability and willingness to live within the assigned territory
- Minimum of 50% of time spent traveling the territory
- Resourceful with the ability to work independently
- Strong time management skills
- Ability to adapt to changing circumstances
- Decision-making, problem resolution and creative thinking skills
- Attention to detail with the ability to multitask
- The ability to lift and carry up to 45 pounds
- Travel may include evenings, Saturdays, and Sundays
- Must be able to communicate effectively with co-workers, supervisors, and third parties in English