SENIOR CORRESPONDENCE OFFICER

Personnel Area: Infrastructure Services

Branch: Transport Assets and Operations

Salary Range: Band 6 $116,089 - $128,453 AUD per annum + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 12 months

Location: Brisbane Square

Our Business

Brisbane City Council is one of the largest local governments in the Asia-Pacific region and one of the biggest employers in Queensland. We employ an inclusive and diverse workforce, with great benefits and flexible work options. A job with Council offers skill development, career mobility and access to benefits that matter.

Our Branch

Transport Assets and Operations (TAO) has a key role to play in planning and maintaining Council's transport network and in implementing the Transport Plan for Brisbane to enable the efficient and sustainable movement of people and freight. We are all about keeping Brisbane moving, whether that's by using our road network or riding, walking or scooting along one of our many bikeways and shared paths.

The Role

We're looking for a highly organised and experienced Senior Correspondence Officer to join our Transport Assets and Operations team. In this role, you'll coordinate and deliver high-quality responses to complex, sensitive and confidential correspondence, ensuring customers receive timely, accurate and professional communication.

Working in a fast-paced environment, you'll collaborate with a broad range of stakeholders across Council and provide expert advice, coaching and support to help drive excellence in correspondence management.

To be successful you will have:

• exceptional written communication skills with demonstrated experience drafting, editing and proofreading complex correspondence
• strong verbal communication and interpersonal skills, with the ability to build relationships, negotiate and influence stakeholders at all levels
• excellent organisational and time management skills, including the ability to manage competing priorities and meet demanding deadlines
• strong research, analytical and problem-solving capabilities, with a focus on continuous improvement
• experience handling sensitive and confidential information with professionalism and discretion
• a collaborative approach that supports team performance, customer service excellence and positive workplace relationships.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

 *Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check.

For more information: Please call Zoe Hare on 07 3178 5012.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 19th July 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.