Key skills
SaaSJiraLeadershipProject ManagementStakeholder ManagementCommunicationCollaboration
About this role
About Achievers
Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
Role Overview:
The Vendor Onboarding Project Manager leads the successful onboarding and launch of new Marketplace vendors, ensuring seamless integration, operational readiness, and cross-functional alignment. This role serves as the primary coordinator across Product, Engineering, Vendor Partnerships, Finance, Legal, Fulfillment, and Marketplace Operations to deliver vendor launches and expansions that enhance the Marketplace and customer experience.
In addition to project delivery, this role is responsible for continuously improving onboarding processes, identifying operational efficiencies, and developing scalable frameworks that accelerate vendor launches globally.
- Lead end-to-end onboarding and launch activities for new and existing Marketplace vendors, post contract signature through launch.
- Develop project plans, timelines, milestones, dependencies, and success criteria for API, SFTP, embedded, and manual integrations.
- Manage multiple onboarding initiatives simultaneously while balancing competing priorities.
- Proactively identify risks, dependencies, and blockers, developing mitigation plans to maintain project timelines.
- Drive project governance through regular status updates, action tracking, and stakeholder accountability. Cross-Functional Leadership
- Act as the central point of coordination across Product, Engineering, Finance, Fulfillment, and Marketplace Operations.
- Facilitate project meetings, decision-making, and issue resolution across technical and business teams.
- Partner with vendors to coordinate technical requirements, launch readiness, testing, and operational processes.
- Ensure all stakeholders understand project timelines, responsibilities, risks, and critical milestones. Operational Excellence & Scalability
- Continuously evaluate and improve vendor onboarding processes, documentation, and operational workflows.
- Develop scalable onboarding frameworks, templates, governance, and best practices that reduce manual effort and improve launch efficiency.
- Identify opportunities for automation, tooling enhancements, and process optimization.
- Support onboarding metrics and reporting to measure launch efficiency and operational performance. Documentation & Knowledge Management
- Maintain accurate onboarding documentation, implementation guides, launch checklists, and process documentation.
- Contribute to knowledge sharing across Marketplace Operations.
- Ensure onboarding standards remain current as products, integrations, and operational processes evolve. Qualifications
- 3+ years of experience in Project Management, Program Management, Operations, Technical Implementations, or related fields.
- Experience managing complex cross-functional initiatives involving technical and business stakeholders.
- Strong project planning, prioritization, and organizational skills.
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving abilities with a continuous improvement mindset.
- Experience working with project management tools such as Jira, Smartsheet, or similar.
- Familiarity with APIs, SFTP, integrations, and software implementation lifecycles.
- Experience developing scalable operational processes and documentation.
- Bachelor's degree or equivalent experience preferred.
- Experience within SaaS, Marketplace, Rewards, FinTech, or eCommerce environments is considered an asset. Success MeasuresA successful Vendor Onboarding Project Manager:
- Delivers vendor launches on time with minimal operational issues.
- Builds strong relationships across technical and business teams.
- Anticipates risks early and proactively drives solutions.
- Creates scalable onboarding processes that improve efficiency over time.
- Ensures a high-quality onboarding experience for both vendors and internal stakeholders.
- Continuously improves operational frameworks, documentation, and governance.
- Demonstrates systems thinking by understanding how onboarding decisions impact the broader Marketplace ecosystem.
Responsibilities:
Project Leadership & Delivery
Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
💰 Competitive Pay
👶🏼 Parental Leave Top-up
🩺 Health Benefits and Life Insurance Coverage Upon Your First Day
🙌🏼 RRSP Matching
🏖️ Flexible Vacation
🤝🏽 Employee and Family Assistance Program
👩💻 Full access to the LinkedIn Learning Library
🎓 Internal Mentorship Program
👏🏼 Employee-Led Employee Resource Groups
🇨🇦 A beautiful office space located in Liberty Village, Toronto
✨ Participation in our Points-based Employee Recognition Program
📈 Opportunities for professional development and career growth
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.